Help Center

Frequently Asked Questions

Orders and Delivery

How long until I receive my order?

What are your delivery charges?

How do I track my order?

Will the courier leave a card if I'm not available when delivery is attempted?

I have ordered the wrong product

I would like to cancel my order

Discount and Promotion Codes

Where do I put the coupon code?

What is a coupon code and how do I get one?

The coupon code is not working

I forgot to add the coupon code to my order


I'd like to pay by bank deposit.

How do I pay by AfterPay or ZipPay?


I would like to return a product

My product appears to be faulty

Where do I send a return?


I can't login

How do I change my password?

I prefer to order over the phone

I have a question regarding one of the products I ordered

What are your store opening hours?