AbsoluteSkin is happy to accept returns on any unused and unopened items within 30 days of receipt. Please contact us for any items that need to be returned.
My product is faulty or it arrived damaged:
We take extreme care to ensure the items are packaged securely to arrive in excellent condition. Any claims for carrier damaged items must be submitted to us within 30 days after receipt of your delivery. If you think your product is faulty, please call us so we can assess the issue. It is also helpful if you take a photo of the faulty or damaged item and email it to us at: firstname.lastname@example.org for us to review. In most cases, we're happy to provide a refund, replacement, exchange or store credit.
I may have had a reaction to a product:
It is always important to use products as directed on the label, but in the extreme case your skin becomes irritated or shows signs of an adverse reaction, stop using the product immediately and contact us to speak to one of our skin therapists (no later than 14 days from purchase date). If our skin therapist identifies that the product purchased caused a skin reaction we will provide a refund, exchange or store credit once the product has been returned to us. AbsoluteSkin is governed by each brand's own policy and procedure in relation to the handling of an adverse reaction. In most cases photographic evidence is required to substantiate an adverse reaction claim. After all, we're here to help you achieve happy skin! Allergy returns must not be more than 20% used.
I ordered the wrong product or I don't like the look of what I ordered:
Accidents happen and we will accommodate you as best as possible. If you have incorrectly ordered an item, please call us to let us know. We're happy to provide a refund, replacement, exchange or store credit (including all shipping costs). The product will need to be returned and received by us in pristine condition, unopened, unused and the packaging not damaged in anyway. All shipping charges for the product/s returned to us and replacement products sent out are the responsibility of the customer.
How to return products:
1. Firstly, please contact us for a return authorisation:
2. Products are then to be returned within 30 days to:
Suite 318 / 20 Dale St,
Brookvale, NSW 2100
We do not accept makeup items for return due to incorrect product selection or the product was not what you expected. If the item is unused and unopened and has been authorised by AbsoluteSkin, we'll provide a refund, replacement, exchange or store credit (including shipping costs).
The refund will be processed to the same credit card, or Paypal account that was used to pay for the order, and may take up to 10 business days to appear on your statement depending on your financial institution. When the refund is processed, you will receive an email notification from AbsoluteSkin for your records.
Returns that are not authorised may experience delays in processing. Returns that are received with proper authorisation will be refunded within 7-10 business days of receipt.
Please note that original shipping charges are not refundable and that return shipping charges are the responsibility of the customer except in the case of carrier damage or an error by AbsoluteSkin. Should you have received free shipping for your order, we will withhold $7 for the shipping charge we incurred.