FAQ (Frequently Asked Questions)



Orders & Delivery

> How long until I receive my order?

If your order is placed before 1pm Monday to Friday, we will dispatch it the same day provided we have all products in your order in stock. If some of the products you ordered are out of stock, we may partially send your order or wait until we have received our stock prior to sending yours but you will be notified either way. When you receive your order will depend on what delivery service you selected and where the parcel is being delivered to. Click here for all our delivery information.

> What are your delivery charges?

You can find all our delivery information here.

> How do I track my order?

Your order will be sent with Australia Post. Once your order is dispatched, you will be sent a dispatch notification with your tracking number and tracking information.


> Will the courier leave a card if I'm not available when delivery is attempted?

Not always, no. We provide all tracking details via email when your order is dispatched. This online tracking will provide details on whether the parcel has been delivered, attempted to be delivered, or if there is an issue. Please keep an eye on your tracking that we provide for timely updates on the delivery. 

> I have ordered the wrong product

If we have not dispatched your order, we can easily amend it so that the order reflects the correct products you would like but please call us on 1300 334 683 or email us. If your order has been dispatched and provided that once you receive it, the product you would like to return is unopened and unused, you can send it back to us and we can organise the exchange.

Click here for our returns and exchanges policy

> I would like to cancel my order

We may have already dispatched your order in which case, you will need to return it to us to arrange for a store credit or refund. If your order has not yet been dispatched, please call us on 1300 334 683 or email us so we can cancel it for you.

Discount & Promotion Codes

> Where do I put the coupon code?

The coupon code needs to be entered on the checkout page in the box titled "Gift Card/Discount/Coupon Code". Please see attached view. If the coupon code is active, it will be accepted and added to your order as a "discount"

> What is a coupon code and how do I get one?

We regularly run promotions whereby you will need a coupon code to be eligible to receive a promotion or special offer. You will usually receive a promotional coupon code by email as part of our newsletter subscriber database

> The coupon code is not working

The coupon code may have expired or it may have been limited to purchases within certain collections or products. If you would like to ask a question regarding your coupon code, please email info@absoluteskin.com.au or call us on 1300 334 683.

> I forgot to add the coupon code to my order

Coupon codes do need to be entered into your cart and applied, prior to checking out. 

Payment

> How do I pay by AfterPay or ZipPay?

Both AfterPay and ZipPay are a "Buy Now, Pay Later" payment scheme, you will need to set up an account with either AfterPay or ZipPay to check out using one of these methods. At the checkout page, click on your preferred method and you will be directed to establish an account to be able to complete your order.

Returns

> I would like to return a product

If you have ordered an incorrect product or have changed your mind, please call us on 1300 334 683. Click here for our returns and exchanges policy.

> My product appears to be faulty

If you think you may have received a faulty product, please call us on 1300 334 683 so we can discuss this with you.

> Where do I send a return?

All returns and exchanges need to be approved by us before being sent back. Please call us on 1300 334 683. Once your return has been approved, you can send it to us at:

AbsoluteSkin
ATT: Returns:
2/10 Strathaird Road, 
Bundall, QLD, 4217

General

> I can't login

You will only be able to login if you have created an account. If you have an account but are still experiencing issues, please email us and we can send you a link.

> How do I change my password?

If you have set up an account with us, you will be able to change your password once you login. If you experience any issues, please email us and we can send you a link to change your password.

> I prefer to order over the phone

Absolutely, please call us on 1300 334 683 to place your order with one of our friendly customer service team. Our opening hours can be found here. If we are not available at the time you call, please leave a message and we'll call you back as soon as we are able.

> I have a question regarding one of the products I ordered

Great, please call us 1300 334 683 and one of our Experts will be able to assist you.

> What are your store opening hours?

Our contact details and opening hours can be found here.