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Delivery Information
| Australian Orders | Australia Post Standard Delivery* (2-7 Business Days) | Australia Post Express Delivery** (1-3 Business Days) |
| Orders under $50 | $5.50 | $9.90 |
| Orders over $50 | FREE | $5.25 |
Christmas Delivery Info
STANDARD DELIVERY CUTOFFS
| To NSW, VIC, QLD | To ACT | To SA, TAS | To WA, NT | |
| FROM QLD | 15th Dec | 15th Dec | 15th Dec | 13th Dec |
EXPRESS DELIVERY CUTOFFS
| To NSW, VIC, QLD | To ACT | To SA, TAS, WA | To NT | |
| FROM QLD | 19th Dec | 18th Dec | 17th Dec | 16th Dec |
* For parcels being delivered outside of metro areas, please allow extra time than stated above.
These dates are a guide, and not a guarantee. For Christmas presents and gifts, we recommend placing your order in advance of these last deadlines.
AbsoluteSkin partners with Australia Post and Aramex Couriers.
To calculate the number of days you could expect to receive your parcel, please use the Australia Post Delivery Times Tracking Tool which provides a delivery estimate for both Standard and Express Post. Use postcode 4217 in the "from" field.
Different couriers have different processes and options available to parcel receivers for the delivery of their packages. We will advise you via email which carrier your parcel has been dispatched with, and this selection is auto calculated by our warehouse systems to ensure your parcel is sent via the method that will have it delivered to you as quickly as possible.
You have the option at checkout to give Authority to Leave your parcel in a safe place by the courier.
A signature upon delivery will be required unless otherwise indicated by you for the parcel to be left in a secure location. Anyone at the delivery address can sign for your parcel. We email you a tracking number at the time of dispatch and encourage all customers to track their parcels online via links provided, to be aware of the delivery status of your order. Couriers may communicate with you digitally via email or in some cases SMS regarding the delivery of your parcel, if necessary.
If you supply a business address please ensure you include the business name in the address field.
Standard Delivery:
- Your order will be sent with Australia Post eParcel or Aramax Courier Standard Delivery. This is a trackable service and you will be sent tracking information once your order has been dispatched.
Express Delivery:
- Express orders are sent with Australia Post or Aramex for some local orders. Next day delivery applies only if you reside within the Australia Post Express Network. Please view the following link to see if your location falls within this delivery network: Express Network. Express orders not within the next day delivery network will get to you in the quickest time possible.
- There is a 2kg maximum weight restriction for Express Delivery.
Click & Collect:
- We offer a click-and-collect service whereby you can collect your order from our warehouse in Bundall, QLD. We will contact you when your order is ready to be collected. Our opening hours are Monday-Friday 9 am until 5:00 pm.
Authority to leave without a signature: You can authorise for your parcel to be delivered without a signature. AbsoluteSkin and the courier companies will NOT be held liable for parcels that are lost (due to incorrect delivery address supplied, stolen or damaged at the delivery address).
Dispatch: Orders are dispatched promptly provided we have all the items on your order in stock. Orders received on weekends and public holidays will be dispatched on the next business day. If we experience any delays in processing your order, we will let you know. It is your responsibility to ensure you provide the correct address details when you place your order. Parcels that are returned to us due to an incorrect address on the order, will incur a delivery charge to be resent.
International Orders:
International Orders are shipped with Australia Post Pack & Track - this is a trackable service and requires a signature on delivery.
| Location: | Estimated delivery Times: | Christmas Delivery Deadline |
| New Zealand | 8-13 business days | 6th December |
| Asia Pacific | 9-13 business days | 4th December |
| Western Europe | 10-20 business days | 30th November |
| North America & Middle East | 10-15 business days | 3rd December |
| Rest of the World | 10-20 business days | 30th November |
* We do not ship Dermalogica or ASAP Skin Products Internationally.
* All customs charges and duties are the responsibility of the customer.
* Please double check the address you have provided for your order is correct. If a parcel is returned to us due to insufficient address details, we will refund the products and withhold the shipping charge.
*Delivery timeframes are guides, not guarnatees. Parcels delivered outside of the delivery timeframes can be returned, at your expense, inline with our returns policy.